Terms & Conditions
Last updated: 1 March 2026. Please read these terms carefully before using thesquadmanagement.co.za or engaging The Squad Management for staffing services. By accessing this website or entering into a service agreement with us, you agree to be bound by these terms.
1. Website Terms of Use
This website is operated by The Squad Management (Pty) Ltd (“The Squad Management”, “we”, “us”). Access to and use of thesquadmanagement.co.za is subject to the following terms. If you do not agree with any part of these terms, you must not use this website.
All content on this website (including text, images, videos, logos and data) is the intellectual property of The Squad Management or its licensors and is protected under South African copyright law. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.
We reserve the right to modify or discontinue this website at any time without notice. We do not warrant that the website will be available at all times or that it will be free from errors or viruses. You are responsible for ensuring that your device meets all necessary technical specifications to access the website.
Links to third-party websites are provided for your convenience only. We do not endorse or accept responsibility for the content of any third-party site. You access such sites entirely at your own risk.
2. Staffing Services Terms
All staffing services provided by The Squad Management are governed by a separate written service agreement. The following terms apply in addition to any such agreement.
Bookings and Cancellations. Confirmed bookings require a signed order form or written confirmation from an authorised representative of the client. Cancellations received fewer than 72 hours before a confirmed event may be subject to a cancellation fee of up to 50% of the confirmed booking value. Cancellations received fewer than 24 hours before the event may be charged at the full booking rate.
Payment Terms. Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. Overdue invoices attract interest at the prime lending rate plus 2% per annum, calculated daily. The Squad Management reserves the right to suspend services in the event of overdue payment.
Client Obligations. The client is responsible for providing a safe working environment for all staff supplied by The Squad Management, in compliance with the Occupational Health and Safety Act 85 of 1993. The client must provide adequate briefing material, branded assets and supervisory support where applicable.
Staff Conduct. While The Squad Management takes reasonable steps to vet and train all staff, the client acknowledges that staff are deployed under the operational direction of the client for the duration of each booking. The Squad Management retains the right to recall or replace any staff member whose conduct or performance does not meet agreed standards.
Photography and Media. The Squad Management may photograph or film staff at activations for internal quality assurance and portfolio purposes. Where a client does not wish their brand or venue to be captured, they must notify us in writing prior to the booking.
3. POPIA Compliance Statement
The Squad Management is committed to complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”). We process personal information only for lawful purposes related to our staffing services and the operation of this website.
Personal information collected through enquiry and application forms on this website is used solely to assess staffing requirements, match suitable candidates to client briefs, and communicate with clients and applicants in relation to those purposes. We do not sell or share personal information with third parties for marketing purposes.
We have appointed an Information Officer as required by POPIA. Data subjects may direct any requests relating to access, correction or deletion of their personal information to [email protected]. We will respond to such requests within 30 days. Full details of our data processing practices are set out in our Privacy Policy.
4. Limitation of Liability
To the maximum extent permitted by South African law, The Squad Management shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of this website or our staffing services, including but not limited to loss of revenue, loss of data, or reputational harm.
Our aggregate liability to you for any claim arising out of or relating to these terms or our services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.
Nothing in these terms limits or excludes liability for fraud, gross negligence, or any liability that cannot be excluded or limited under applicable South African law, including the Consumer Protection Act 68 of 2008 where applicable.
5. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of South Africa, and the parties consent to the jurisdiction of the Gauteng Local Division, Johannesburg.
If any provision of these terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
6. Contact
For any questions regarding these terms, please contact us at [email protected] or visit thesquadmanagement.co.za.